Uber driver who allegedly refused ride to woman with service dog charged

News source from CTV News

CTVNews.ca Staff, with files from CTV Ottawa


Published Sunday, February 10, 2019 8:59AM EST

An Uber driver was charged with a bylaw offence after he allegedly refused to pick up a passenger with a service dog.

Last weekend, CTV News covered the plight of Shelby Travers — who requires the use of a guide dog — who said when her Uber driver pulled up, rolled down his window and he told her he doesn’t take dogs.

“As I was saying ‘I’m blind, she’s my guide dog,’ he drove away with me still holding onto the car,” Travers told CTV Ottawa. “Then I just broke down like in the streets … my arm felt like it was yanked out.”

But more recently, she said the city notified her the Uber and the driver were issued a summons to appear in court in March.

The city said there was a violation of a bylaw which states “all licensees must comply with all applicable federal and provincial laws and regulations and municipal by laws.”

When the story broke last weekend, Uber had issued a written statement saying it was upset about what happened and added drivers must agree to accommodate riders with service animals because it’s the law.

All 13 provinces and territories have legislation to punish service providers who discriminate against people with disabilities. In Ontario, the maximum fine under the Blind Persons’ Rights Act is $5,000.

Travers said she’s experienced similar incidents in Calgary and Toronto and added, “I just want this to stop happening.”





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